Will I get charged delivery for Click & Collect?

No, Click & Collect orders will not get a delivery charge.

How long until my order will be ready for collection?

Orders will be ready in store the next day, for orders placed before 5pm (unless otherwise stated on the product page, some products require 2 days). If in doubt or you need the item sooner, please contact us and we will try to help. Orders placed after 5pm will be ready within 24 - 48 hours maximum.

Do I pay online or instore?

The choice is yours. We accept various payment methods online including PayPal, Credit and Debit Cards (Visa, Visa Electron, Master Card). You can also pay Cash or Debit or Credit Card in store at the time of collection.

Is every item eligible for Click & Collect?

Certain large items are not eligible for Click & Collect - Playhouses, Slides, Trampolines, Swings, Climbing Frames, Inflatable Playgrounds and Pools

How will I know when to go to the store?

You will receive an email confirmation when your order is ready to collect.

Do I need to take anything to store with me?

Please take a copy of your order confirmation.

Where do I go once I'm in store to pick up my order?

Please head to the cash counter and they will be able to process your order.

How long will the store hold my reservation?

If you haven't already paid for your order online, the store will only hold the products for 48 hours, after which your order will be cancelled (unless you have contacted us to notify us otherwise).

How do I cancel my order?

Please call 800-MYTOY or email info@thetoystore.com to cancel your order.

How do I return my order?

Please contact 800-MYTOY and we will arrange a replacement or refund for you. We have a No Quibble Policy so if you're not happy with a product for any reason at all, we will take it back, no questions asked.

What if I have a question that is not listed here?

Please contact us, either on 800-MYTOY or info@thetoystore.com.