As the operation cost of the online store is less than that of the physical outlet, we are able to offer extra benefit to the online customers.
Contact us on info@thetoystore.com if you are unable to activate your account.
No, you are only able to redeem Gift Vouchers in The Toy Store outlets. Find your nearest store here.
Please check the email account you entered in the registration form for an email from info@thetoystore.com. This email will have all your account information and a system generated password. It is recommended that you change your password after first Login.
To change password:
Kindly add info@thetoystore.com to your safe sender’s list. All technical enquiries should be addressed to info@thetoystore.com.
Yes, registration is required.
The registration process is very short and requested information is relevant to your purchases and orders. If you are not currently a member, please create an account here.
ou can go online at TheToyStore.com to order 24 hours a day, seven days a week.
Find the product you want to order and click on the "Add to Cart" button. After you've made your selections click on "My Cart" to view the items you have chosen. You can still make changes to your order here or proceed by clicking on the "Checkout" button.
Fill out all relevant details such as delivery and billing address and continue by following the online instructions.
*Please note that you need to be a member to make a purchase at TheToyStore.com.
If your account has been activated please contact us.
Click on the “Forgot password” link on the Sign in page. You will then be asked to enter the e-mail address that is currently saved with your The Toy Store ID. Once you enter it, you will be sent a link to reset your password.
"Log in" and click on My Account at the top of the page and then select "Edit Profile". This will take you to your administration page, where you can update your information.
If you are having trouble signing in, your browser may be set so that it doesn't accept cookies. "Cookies" are files placed on your hard drive in a temporary folder that tell us your preferences.
To change this, check your browser's settings and enable it to accept some cookies. (Ask your parents or the computer's owner for permission first!)
Send us an email at info@thetoystore.com from the email ID used at the time of registration with "Please delete my account" in the subject line. Following this, your The Toy Store ID will be deleted along with all profiles associated with this account.
We hope that you have enjoyed being a TheToyStore.com registered user and that you'll decide to rejoin us in the future!
If you haven't received the activation e-mail, please check your junk/spam folder and add info@thetoystore.com to your safe senders list. If you still haven't received the activation e-mail, it could be blocked by a spam filter in which case contact us for further assistance.
You can view your online order history and status on your profile page. To go to your profile page, Log in to TheToyStore.com and then click on your username for your account details.
In case you have any difficulties, please do not hesitate to Contact Us and we will be happy to assist you.
Please note that you need to be signed in to check your order status.
All payments on TheToyStore.com are made through Paypal, Credit Cards (Visa, Visa Electron, Master Card), Cash On Delivery and Card on Delivery. You can shop with confidence from TheToyStore.com, knowing that transactions are protected by the highest level of security via 256-bits SSL encryption.
Please note: we will authorize your credit card at the time of your order. As part of this authorization process, your bank will place a hold on your account for the purchase amount of your order. The hold will be removed after a number of days determined by your banking institution - check with your bank for details.
All orders paid for with credit card are pre-authorized immediately after the order is taken for the entire amount of the order, including any backorder items. However, the billing of these orders only takes place once the goods have shipped.
Please note: As part of the pre-authorization process, your bank will place a hold on your account for the purchase amount of your order. The hold will be removed after a number of days determined by your banking institution - check with your bank for details.
You can shop from TheToyStore.com with utmost confidence, knowing that transactions are protected by the highest level of security via 256-bits SSL encryption.
Please note: We will authorize your credit card at the time of your order. As part of this authorization process, your bank will place a hold on your account for the purchase amount of your order. The hold will be removed after a number of days determined by your banking institution - check with your bank for details.
You will receive a notification email once your order has been dispatched.
We guarantee next day delivery within UAE for all orders placed before 12 P.M. If you have not received your order the next day, you are entitled to additional 10% discount.
Regional and International orders will be dispatched the same day if ordered before 3 P.M. UAE time. We aim to deliver within 3 days, subject to local customs and regulations.
Orders and delivery details can be amended if the order has not been processed. Please contact us as soon as possible and our customer service team will provide the best solution to ensure you receive your order.
We will refund you the purchase price of the item unless the goods are returned in any condition other than the original condition.
Please read our Terms & Conditions and Privacy Policy before you make a purchase at TheToyStore.com.
If you are in the Middle East, please contact us to arrange a pick up of faulty items. Alternatively, you can return and exchange the items in any of The Toy Store outlets, find your nearest store here.
If you are based outside of the Middle East, please email us at info@thetoystore.com and we will advise you on the return options.
Minimum requirements for your computer:
We recommend your browser and Flash versions are updated with the latest version.
The following web browsers are supported:
All web browsers that are supported will provide the same level of experience while watching streaming videos on TheToyStore.com.
Copyright © 2012 by RM Brands JLT. All Rights Reserved.
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